1. Order
Ordering & Booking Policy
Notice Required: Small party tray and quart orders must be placed at least 3 days (72 hours) in advance. Large events of 50 to 75+ guests require a minimum of 2 weeks’ notice to guarantee availability.
Order Minimums: A minimum order of $150 is required for drop-off delivery.
Order Changes: Items may be added or menu selections may be changed up to 5 days before your event. We cannot accommodate downsized orders or changes within 5 days of the event because ingredients and supplies may already have been purchased.
2. Payment
Payment & Deposit Policy
Retainer Deposit: A 50% deposit is required at the time of booking to secure the date for large catering events. Your event date is not reserved until the deposit has been received. Deposit refunds, where applicable, are governed by the Cancellation & Refund Policy below.
Final Balance: The remaining 50% balance is due exactly 7 days prior to the scheduled event date.
Payment Methods: We accept the following payment methods: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Samsung Pay, and Cash App only.
3. Delivery
Delivery & Setup Policy
Standard Service: We specialize in Drop-Off Catering. Food will arrive hot, fresh, and securely sealed in disposable aluminum catering trays or plastic quart containers.
Delivery Window: We request a 60-minute delivery window. For example, a scheduled delivery may have an arrival window between 12:30 PM and 1:30 PM. This allows for Hillsborough County traffic conditions, construction, and potential delays on major routes including I-75, US-301, and the Selmon Expressway.
Delivery Fees: Delivery is $9.75 for the first 5 miles, plus $0.75 for each additional mile. The final delivery fee will be determined at the time of order.
4. Cancellation
Cancellation & Refund Policy
Cancellations 14+ Days Out: If an event is cancelled more than 14 days in advance, the 50% deposit will be refunded.
Cancellations 7–13 Days Out: Cancellations made 7 to 13 days before the event will result in forfeiture of the 50% deposit. No remaining final balance will be charged.
Cancellations Under 7 Days: Cancellations made less than 7 days before the event are 100% non-refundable, as kitchen preparation, staff scheduling, and local ingredient sourcing will already have been finalized.
5. Food
Food Safety & Consumption Policy
Holding Temperature: Hot food must be maintained above 140°F, while cold desserts, including Buko Pandan and Maja Blanca, must be maintained below 41°F.
The 2-Hour Rule: Once food has been dropped off, it should not remain at room temperature for more than 2 hours, or more than 1 hour when the event is outdoors in Florida heat.
Liability Waiver: Once delivery and drop-off have been completed, the client assumes full responsibility for the proper heating, cooling, refrigeration, storage, and safe handling of the food and any leftovers.
For Orders & Inquiries
Phone: 813-480-4014
Website: WWW.TOTPHILIPPINES.COM
Email: TOTPHILIPPINES26@GMAIL.COM
Facebook: www.facebook.com/totphilippines26
Instagram: www.instagram.com/totphilippines26
This structure fixes the issue shown in the screenshot where everything was appearing under #1—each primary section now has its own number from 1 through 5.